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What I can help with?
Please note many agencies and organisations have their own formal complaints and appeals processes. I cannot intervene or help until all these channels have been exhausted
When all of these processes have been completed, it is possible for me to support a complaint to the Parliamentary and Health Service Ombudsman (PHSO about UK Government departments and other UK public organisations. Please consult their website first for further information
How long does it take to receive a response?
I generally receive a response from St Helens or Knowsley Council and Housing Associations within 4 weeks
Can you help me get a bigger property?
I can make representations to St Helens or Knowsley Council and Housing Associations on your behalf, but I do not have the final decision on housing placements
I don’t live in the area but my relative does. Can you help?
I would be able to assess what assistance I can provide, but I would first require your relative’s consent to act on their behalf
Housing Options & Advice Team
Floor Millennium Centre, Corporation Street, St Helens
(Mon to Fri 9am to 5pm
except Wed 10am to 5pm)
01744 675 150
Central 4, Corporation Street,
St Helens, Merseyside, WA9 1LD
(Mon to Fri 9am to 5pm
except Wed 10am to 5pm) 0151 290 7000 0800 561 0007
Central 4, Corporation Street,
St Helens, Merseyside, WA9 1LD
(Mon to Fri 9am to 5pm
our offices are currently closed due to Covid-19) 0800 678 1894
01744 675 150
(Mon to Fri 9am to 5pm)
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