Housing

What I can help with?

  • Make enquiries regarding position on Housing Register e.g. Under One Roof or Property Pool Plus.
  • Contact St Helens and/or Knowsley Council or Housing Associations about repair works.
  • Contact St Helens and/or Knowsley Council regarding issues with private rented properties.
  • Contact St Helens and/or Knowsley Council regarding pending evictions.
 

Please note many agencies and organisations have their own formal complaints and appeals processes. I cannot intervene or help until all these channels have been exhausted

When all of these processes have been completed, it is possible for me to support a complaint to the Parliamentary and Health Service Ombudsman (PHSO about UK Government departments and other UK public organisations. Please consult their website first for further information

FAQs

How long does it take to receive a response?
I generally receive a response from St Helens or Knowsley Council and Housing Associations within 4 weeks

Can you help me get a bigger property?
I can make representations to St Helens or Knowsley Council and Housing Associations on your behalf, but I do not have the final decision on housing placements

I don’t live in the area but my relative does. Can you help?
I would be able to assess what assistance I can provide, but I would first require your relative’s consent to act on their behalf

Useful Contacts

St Helens Council Housing Options & Advice Team

Housing Options & Advice Team
Floor Millennium Centre, Corporation Street, St Helens

(Mon to Fri 9am to 5pm
except Wed 10am to 5pm)

01744 675 150

Email Today

Livv housing Group

Central 4, Corporation Street,
St Helens, Merseyside, WA9 1LD

(Mon to Fri 9am to 5pm
except Wed 10am to 5pm)

0151 290 7000

0800 561 0007

Email Today

Torus Housing

Central 4, Corporation Street,
St Helens, Merseyside, WA9 1LD

(Mon to Fri 9am to 5pm
our offices are currently closed due to Covid-19)

0800 678 1894

Email Today

Knowsley Council Housing Options Service

01744 675 150

(Mon to Fri 9am to 5pm)

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CONTACT

Marie

RIMMER

Simply use the form below to contact me